Privacy Policy

This Privacy Policy explains how Ballard’s Moving & Junk (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, request a quote, book a job, or communicate with us by phone, email, or text message.

Who we are

Ballard’s Moving & Junk is a military-owned moving and junk removal company based in Simsbury, Connecticut. Our website address is ballardsmovingandjunk.com.

Information we collect

We collect information you provide to us and data generated when you use our website and services.

• From quote forms and bookings: name, email address, phone number, the addresses you are moving from and to or the address for pickup, your preferred service date, the type of service, details about the items or rooms involved, and any notes or photos you send us.
• Automatically: IP address, browser and device type, pages visited, referring page, and interaction data collected through cookies, pixels, and server logs.
• From phone calls: your phone number, call date and time, and, where permitted by law and disclosed at the start of the call, call recordings used for quality and training.
• From SMS / mobile: your mobile phone number when you opt in, records of your consent, message delivery status, and any replies or information you send by text.

We do not collect sensitive personal information beyond what is needed to quote and complete your job.

How we use your information

We use the information we collect to:

• Respond to your inquiries, prepare quotes, and schedule moving, packing, junk removal, and cleanout jobs.
• Send transactional messages such as job confirmations, reminders, and crew arrival updates.
• With your explicit consent, send promotional offers, seasonal specials, and other marketing related to our services.
• Measure and improve our website, advertising, and services.
• Comply with legal obligations, prevent fraud, and protect our rights.

We will not use your information for purposes unrelated to the above without your consent.

SMS opt-in and mobile communications

You may opt in to receive SMS/MMS messages from us by entering your phone number on our website forms and checking the consent box, or by texting a keyword such as “START” to our number.

By opting in, you consent to receive messages including quote follow-ups, job reminders, scheduling updates, and promotional offers about our services. Message frequency varies, typically 1–6 messages per month depending on your job and our promotions. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Our SMS program uses a 10DLC number registered through GoHighLevel for carrier compliance.

Cookies and tracking

We and our service providers use cookies, pixels, and similar technologies to understand how visitors use our website, to measure the results of our advertising, and to show relevant ads on platforms such as Google and Meta (Facebook and Instagram). We may also use call tracking numbers to understand which ads or pages lead to phone calls.

Embedded content on our pages, such as our quote form or review widgets, may set its own cookies as if you had visited the provider’s website directly.

You can manage or disable cookies through your browser settings at any time. Blocking cookies may affect how some parts of our website work.

Data security

We use reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS), and at rest where available.
• Secure storage with our website host, our scheduling software provider, and the GoHighLevel platform.
• Access limited to authorized personnel.

No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If a data breach affects your information, we will notify you as required by law.

How long we keep your data

We keep your information only as long as needed for the purposes described in this policy or as required by law, for example to keep job and billing records. When you opt out of SMS, we stop messaging you right away and delete your number and consent records from our marketing lists, usually within 30 days, unless we are legally required to keep them.

Your rights

You may:

• Request a copy of the personal information we hold about you.
• Ask us to correct or update your information.
• Ask us to delete your information, except data we must keep for administrative, legal, or security purposes.
• Opt out of marketing emails or SMS at any time.
• If you are a resident of a state with a consumer privacy law, such as Connecticut or California, exercise the additional rights that law gives you. We do not sell your personal information.

To exercise any of these rights, contact us using the details below. We will respond within 30 days, or sooner if required by law.

Who we share your data with

We do not sell your personal information. We share data only with trusted service providers who help us run our business, such as our scheduling and moving software provider, GoHighLevel for SMS and email, our website host, call tracking, and analytics and advertising platforms. These providers may use your information only to perform services for us.

Changes to this policy

We may update this policy from time to time. We will post the new version on this page with an updated “Last updated” date. Continued use of our website or SMS program after changes are posted means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Ballard’s Moving & Junk
Simsbury, Connecticut
Phone: (860) 323-4330
Email: [email protected]